FAQ

ORDERING

Does Transdesign.com accept phone, fax, e-mail and mail orders?

Yes, we accept phone, fax, e-mail, and mail orders.

Is there a minimum to my order?

No, there is no minimum.

I did not see an order confirmation page. Was my order submitted successfully?

If you did not see an order confirmation page even though you clicked the last submit button, our server most likely still received your order.  This happens when communication back to your PC is interrupted following your order submission.  You may wish to contact our Customer Service Department at 1-800-640-2283 to make sure your order was received.

I think I may have inadvertently placed a duplicate order. What should I do now?

Call Transdesign.com customer service at 1-800-640-2283. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call 1-800-GO-FEDEX or 1-800-PICK-UPS to refuse those shipments. You will be refunded in full when those items are returned to Transdesign.com.

After I submit an order with Transdesign.com, how will I be advised of the order's progress?

Transdesign.com will keep you informed of your order via e-mail.  Your tracking number will be emailed to you once the order is shipped.

Can I add, change or remove items from my order after it has been submitted?

No.  Once an order is submitted, it can only be amended or edited by calling Transdesign.com customer service at 1-800-640-2283.  Once our warehouse has scanned an order, items cannot be added or deleted.  Once any package from an order is shipped, the order cannot be voided.

How long does it generally take to process an order?

It takes one to two business days for us to process an order (prior to shipping it).  Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local courier's guidelines for delivery.

Can I combine two separate orders to save on shipping costs?

We do not combine orders for you over the phone.  However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want . Please understand that we cannot cancel an order once it has been scanned by our warehouse.

Can I reactivate an order that has been voided/cancelled?

No, you will have to re-order online.

Is Transdesign.com website secure?  What type of security features are utilized to safeguard my information?

  • Security is a top priority at Transdesign.com.  When you submit sensitive information via the website, your information is protected both online and offline.
  • When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL.  Transdesign.com uses the most advanced form of SSL software available: 128-bit encryption by Network Solutions SiteSafe.  To learn more about SSL, follow this link www.networksolutions.com.

Does Transdesign.com sell or release my personal information?

Transdesign.com respects your privacy.  We will not under any circumstances sell or release your information to anyone without your consent.

I am experiencing trouble with my shopping cart.  What can I do?

Shopping cart problems usually occur for one or more of the following reasons:

  1. Cookies are not enabled, or your browser is configured to block Transdesign.com cookies.

    NOTE: In some cases, the cookies on your computer may become corrupted.  If you've verified that Transdesign.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.

  2. The master clock on your computer is not set correctly.
  3. The computer you are using is behind a firewall.
  4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
  5. You are using a browser released prior to Internet Explorer 5.1.

If all else fails, try closing all open programs and restart your computer, or try from a different computer.

What happens if an item is back-ordered?

If an item is found to be out of stock after your order has been placed, then the item will be manually removed from your order.  You will not be charged for the back-ordered item.  The item that was back-ordered will have to be re-ordered online when it becomes available again.

What happens when an item is out-of-stock?

When an item in your order is out of stock, we'll inform you by email.

What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order.  If all boxes have been delivered but you're still missing an item, check the packing material for small items.  Please call Transdesign.com Customer Service at 1-800-640-2283 if you're unable to locate an item.

Can I pre-order or back-order a product that is currently out-of-stock?

We currently do not accept pre-orders or back-orders.  We apologize for any inconvenience.

PAYMENT

What payment methods does Transdesign.com accept?

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal
  • Wire Transfer Fund (subject to US $30.00 fee).

Does Transdesign.com charge a sales tax?

Transdesign, Inc. has warehouses in GA and the appropriate tax rate (8.00%) is charged for any order shipping to GA state.

How will the charge appear on my credit card statement?

The charge on your credit card statement will be from "Trans D, Inc."

Is Transdesign.com website secure?  What type of security features are utilized to safeguard my information?

  • Security is a top priority at Transdesign.com.  When you submit sensitive information via the website, your information is protected both online and offline.
  • When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL.  Transdesign.com uses the most advanced form of SSL software available: 128-bit encryption by Network Solutions SiteSafe.  To learn more about SSL, follow this link www.networksolutions.com.