Yes, we accept phone, fax, e-mail, and mail orders.

No, there is no minimum. You can order as little as you like.

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service Department at 1-800-640-2283 to make sure your order was received.

Call Transdesign.com customer service at 1-800-640-2283. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call 1-800-GO-FEDEX to refuse those shipments. You will be refunded in full when those items are returned to Transdesign.com.

Transdesign.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped.

No. Once an order is submitted it can only be amended or edited by calling Transdesign.com customer service at 1-800-640-2283. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.

It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery.

We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

No, you'll have to re-order online.

Security is a top priority at Transdesign.com. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Transdesign.com uses the most advanced form of SSL software available: 128-bit encryption by Network Solutions SiteSafe. To learn more about SSL, follow this link www.networksolutions.com.

Transdesign.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent.

Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block transdesign.com cookies.

NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that transdesign.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.

If an item is found to be out of stock after your order has been placed, then the item will be manually removed from your order. We will not hold up an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item. The item that was backordered will have to be re-ordered online when it becomes available again.

We do not sell merchandise that we don't have in-stock.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Transdesign.com Customer Service at 1-800-640-2283 if you're unable to locate an item.

We currently do not accept pre-orders or backorders. We apologize for any inconvenience.

Security is a top priority at Transdesign.com. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Transdesign.com uses the most advanced form of SSL software available: 128-bit encryption by Network Solutions SiteSafe. To learn more about SSL, follow this link www.networksolutions.com.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Transdesign.com Customer Service at 1-800-640-2283 if you're unable to locate an item.

Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, Transdesign.com cannot control delivery time. Some APO/FPO orders may require 6-8 weeks of lead time.

Transdesign.com does not ship to standard P.O. Boxes. However, Transdesign.com can ship to residential P.O. Boxes in rural areas.

Transdesign.com may decide to package your items separately due to weight or size concerns.

Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the full amount. An email notification will be sent to notify you of the returned merchandise.

Due to fraud concerns, Transdesign.com does not give FedEx consent to hold packages for customers to pick up at their local FedEx facilities. We humbly apologize for any inconvenience, but we feel that this precautionary measure is necessary to safeguard your purchased items. Similarly, Transdesign.com will not request that a package be re-routed to an alternative location once it is in transit to the shipping address specified on the original order.

Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Transdesign.com and you will be refunded the full amount, including applicable shipping costs and tax. If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to Transdesign.com's Terms and Conditions, understanding that you cannot return the item to Transdesign.com and that the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage or for technical support.

Transdesign.com does ship internationally via U.S. Postal Office.

If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 3 business days of delivery.
If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.

Products sold by Transdesign.com are supported by our Standard Return Policy unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 15 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) number. Because many companies offer additional factory coverage, you should contact the manufacturer directly for information regarding eligibility and specific Terms and Conditions.

Transdesign.com allows most products to be returned for a refund within 30 days of the invoice date. A 20% restocking fee will apply for all refunds of non-defective products.

We do not sell merchandise that we don't have in-stock.

We do not offer any technical assistance. We also do not offer advice on compatibility of items. We are not technicians. Please contact the manufacturers for accurate answers to your technical questions.

Out of stock products that remain listed on our website are usually in stock within a week or so. If we expect that a product will be out of stock for an extended period of time, we will remove its listing from our website.

Our website uses Live Data Inventory. All products, pricing and availability are updated each time you refresh your web page. We do not take orders for what we do not have. We do accept phone, fax, e-mai and mail orders.

Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the full amount. An email notification will be sent to notify you of the returned merchandise.